EN-FAQ

Frequently Asked Questions

1. Official & Formal Lotteries

JINNILOTTO enables you to play the biggest lotteries from anywhere in the world. Purchase your tickets for official and legal lottery vendors and we will obtain the tickets on your behalf with our courier service.

2. JinniLotto Benefits

  • Valuable lottery info at your fingertips

    We encourage our players to read through the individual pages for each of our globally famous lotteries. On these pages you will find lottery rules, results, draw dates, history, statistics and of course the current jackpot total.

  • One-stop shopping

    JINNILOTTO offers access to the most famous and biggest lottery jackpots in the world. The world’s best lotteries are within reach thanks to JINNILOTTO.

  • A click can change your life

    Purchasing a ticket on JINNILOTTO is as easy as picking your numbers and clicking “submit”. Once you have a ticket you’re in the game for the chance to win millions.

  • Always open

    JINNILOTTO is available 24/7. Our team works around the clock to ensure all lottery information is updated in real time.

  • Personalized sevice

    JINNILOTTO has a team of global agents that will purchase your ticket from the official vendors on your behalf. You will receive a scan of the ticket and will be automatically notified and credited when you win.

3. Playing The Lottery with Jinnilotto

  • How do I play?

    Playing the world’s biggest lotteries with JINNILOTTO is a breeze. Register with the site and when signed in you can simply pick your lucky numbers and submit. It’s that easy.

    If you aren’t registered, you can enter your personal details and payment information after picking your lucky numbers.

  • Can I get help?

    Yes, JINNILOTTO has a global support team waiting to assist. We will call back every client that requests a callback and will give you the help that you need in real time.

  • How do I resigter and open an account?

    Simply click the “Sign Up” button in the top right of the homepage and follow the steps.

  • How do I view my lucky numbers?

    You will be presented with your chosen lucky numbers on the second page, before making your payment. You can also view all your numbers from your personal dashboard under MY PRODUCTS > MY ACCOUNT.

  • What is that number countin down?

    The countdown reveals the time left before that lottery draw is closed. It is 4 to 5 hours ahead of the actual closing time to give our agents time to purchase your lottery tickets from the official vendors.

  • What is the count down per each lottery?

    The countdown time shows the time left for you for participating at the specific lottery draw. This time is usually 4 to 5 hours before the closing time of the specific official lottery. The reason for the extra 4 to 5 hours is for enabling our agents to purchase the lottery tickets for you from the official vendors.

4. My Account Login

  • How do I login to view my account?

    Look for the LOGIN button at the top of the page. Enter your username (or email address) and password and submit.

  • I can’t login – what now?

    If you are sure you have an internet connection and that your “caps lock” is OFF and your details still aren’t working, you can either click “Forgot password” or contact our support team for help.

  • Can i update personal details?

    Yes, when logged in you can update your details of your personal account. Contact our support team if you need help.

5. Lottery results

  • Where can I see my lottery results?

    The JINNILOTTO Lottery Results page will provide the latest results as well as previous draws.

6. My Lottery numbers

  • Can I re-use lottery numbers?

    Yes, JINNILOTTO not only tracks the numbers that you play, we also offer a subscription so that you can set those numbers to automatically be used in future lottery draws.

  • But what if I have multiple sets of lucky numbers?

    You are welcome to set different lucky numbers for use with entirely different lotteries. The freedom is yours, whether you are a one-time player or a registered user.

  • Can I change my lucky numbers?

    Of course, you can change your subscription lucky numbers at will.

7. My ticket

  • Can I see my ticket?

    Yes, JINNILOTTO will not just purchase your tickets we will also scan the actual tickets for you to view.

  • Where can i see my scanned tickets?

    Your scanned tickets will be in your personal account. Simply login and go to the “my ticket” section.

8. Subscriptions

  • Why should I subscribe?

    Can you imagine what it would feel like to forget to play a lottery that ends up hitting the jackpot with the numbers that you WOULD have played? With JINNILOTTO subscriptions you gain the peace of mind to just live your life and know that your lucky numbers are always going to be played. As a bonus, we also offer discounted prices for subscription players.

  • Can I cancel my subscription?

    Yes, if you are brave enough to not be a part of the next draw you are welcome to cancel your subscription at any time.

  • How do I cancel my subsctiption?

    Simply email us at support@jinnilotto.com with your details and your intention to cancel. Make sure that the email is sent at least five business days before the next monthly subscription cycle.

9. Winnings

  • How will I know if i’ve won?

    We will contact you as soon as you win. Your personal account will reflect your winnings within 2 business days. Never worry about losing your winning ticket again because JINNILOTTO will take care of everything. You just need to sit back and wait for the money to arrive.

  • Are winnings taxed?

    Each official lottery has its own set of rules. Where applicable we will deduct the taxes and the cost of the money transfer. For big prize winnings we will contact you directly to talk you through the process and help you avoid extra bank charges. JINNILOTTO are not responsible for the taxes in the country you reside. We will not deduct taxes unless obligated to by law.

10. Payments

  • What is CVV?

    This is the security code used to avoid credit card fraud. It is the last three digits located on the back of your Mastercard or Visa card. If you use American Express it is the four digits located on the front of the card, above the credit card number.

  • How will payments appear in my statement?

    Your credit card and other payment statements will appear as www.jinnilotto.com

  • Are payments safe?

    Yes, JINNILOTTO uses industry leading SSL security protocol. We take your security very seriously and will always ensure that we use the latest advances to keep your details safe and secure.

  • What are the payment options?

    We have a page dedicated to our deposit and withdrawal options. Just press on the “Payment Method” link in our footer.